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Reservation Procedure

Reservation Procedure

Reservations
Thai Car Rentals Thailand operate a Central Reservations facility at our Bangkok Head Office.  Stop sales (blackouts) may apply at peak periods for specific categories and will be advised as required.
Reservations may be made directly online, by filling in the booking form.

Online Booking
Thai Car Rentals Thailand offers a full online booking system, which must be completed and submitted 2 days prior to the pickup date.  Please ensure that you complete the form correctly, with details of pick up and drop off locations.  Once you have completed the form and paid the deposit, you will receive an instant email confirmation, outlining the full details of your reservation.  The deposit is non refundable upon cancellation.
    
Alterations to Bookings
Any alteration to a booking must be directed to the Thai Car Rentals Thailands Central Reservations Office, vouchers must not be altered until confirmation of the alteration is received from the office.

Cancellations
Central Reservations should be advised of any cancellation of a booking as soon as possible.  The initial deposit will be taken as a cancellation fee. 

Refunds
It is Thai Car Rentals Thailands policy that there is no refund of unused days except in extenuating circumstances, which will assess individually upon application in writing.

Availability
Every endeavour will be made to provide a specific vehicle as indicated upon reservation. However, Thai Car Rentals Thailand can only guarantee a vehicle category i.e a size M car as opposed to a Toyota Altis. If for any reason the reserved/booked vehicle is not available, Thai Car Rentals Thailand reserves the right to substitute a comparable or superior vehicle at no cost to the customer. Such action by Thai Can Rental Thailand does not constitute a breach of the vehicle conditions/contract and does not entitle the renter to any refund. If in the unlikely event no alternative vehicle is available, liability is limited to the return of all payments made.

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